We offer a 30-Day Money Back Guarantee on almost
every product we offer. However, all products
are subject to a 15% restocking fee. The product
must be undamaged and in original factory condition.
Please call customer service at (949) 340-0127,
(Return Merchandise Authorization) within 30 days
of purchase date.
Return merchandise with RMA number to:
(print RMA number Here)
Ladera Ranch, CA 92694
NOTE: Refunds sent with no RMA number, or mailed
to the call center will be returned to sender.
Order Cancellation Policy
Please submit any cancellation via email to Sales@TradersTechnology.com,
or call on our service department at (949) 340-0127.
Email cancellations must contain the following:
First name, last name, order number, and email address.
This information must be identical to the information
originally submitted on your order. Please provide
contact information so that we may contact you if
we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation
of your order, providing your order has not been
charged and/or shipped out. In the event that a
cancellation was submitted (via email or phone),
and your order was shipped out after, we will gladly
refund the complete balance charged including shipping.
However, if the cancellation was documented as received
after the order was shipped, we will refund the
merchandise total less shipping.
Customer assumes all costs in shipping to us, and
we assume the cost in shipping back to the customer.
All replacement/repaired products are shipped UPS
Ground unless a rush is requested. The cost of such
a shipping upgrade is to be paid by the customer
prior to shipment.
We suggest you contact our tech support team first
by submitting an email to support@TradersTechnology.com to determine
whether the item is indeed defective before shipping.
Then make an online return merchandise authorization
(RMA) request. See Return Policy for more details.
No phone call or email is necessary!
All parts (except refurbished items) come with a
warranty against manufacturer defect or failure
for a period of one year from the date of purchase.
This warranty covers replacement or repair of the
product, which is determined by availability, or
vendor, and the time of purchase. Replacement is
often used within 30 days after purchase with the
same product or like product when direct replacement
is unavailable. Repair is often necessary for items
purchased more than 30 days prior.
Out of Stock Policy
The most important thing to keep in mind when ordering
is that our stock balances fluctuate throughout
the day with sales demand and stock that we receive
from the manufacturers. Items are constantly being
sold and our stock is constantly being replenished.
If the item is identified as "Out of Stock",
we can special order the item for you and ship it
as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified
as out-of-stock does not necessarily mean that it
will be in-stock at the moment you order it. We
will notify you if the item you ordered is out-of-stock.
We first try to reply via email and give you 3 days
to reply. If we have not heard from you we will
then try to call you at the numbers you provide
with your order. Be sure to give us your current
email address and phone number.
Some items are listed for sale on our web site that
have not been released from the manufacturer yet.
We place these items on the web site so that consumers
may pre-order the items. Preorders are reserved
with payment up front on a first come, first served
basis. You may also request to be placed on a "notify
list" and we will let you know when products are
in-stock and available for delivery. Be advised
that prepaid orders always get priority for delivery.
Many out-of-stock items are excellent products and
are available for purchase, but we do not always
stock these items in inventory. We will be happy
to special order these items for you in a timely
fashion. Again, most items ship within 2 weeks.